Delivery & Returns

Once your order is ready we will call you to arrange for a date for the fitting (if ordered), or to arrange for a convenient date and address for us to deliver.

Delivery is made by courier between 9am and 5pm Monday to Friday and needs to be signed for. If you are happy for your order to be delivered without being signed for, we will need your written authorisation and Prêt à Vivre will not accept any liability for non delivery or damaged and/or missing goods.

The Standard Delivery costs £12 for UK mainland deliveries or £22 for UK Offshore deliveries (excluding Channel Islands).

If you want your order to be delivered early in the morning, you can upgrade to a Timed Delivery (guaranteed before 9.30am) for an extra £13 for consignments under 15kg.

If you want your Order to be delivered in the morning, you can upgrade to a pre-12 Delivery (guaranteed before 12.00am) for an extra £3 for consignments under 15kg.

If a weekday delivery is not convenient, you can also upgrade to a Saturday Delivery (usually morning) for an extra £13 for consignments under 15kg.

For deliveries outside the UK or for Channel Islands, the delivery charge will be quoted to you according to volume, weight and address of delivery.

A surcharge of £13 will be applied to deliveries of goods over 243cm long (this does not apply to poles).